Support

Tell us what broke, what lagged, or what felt off.

For review-stage support, include your iPhone model, iOS version, app version, whether Room Pulse was enabled, and what you were doing when the issue happened.

Email LumaKaleid support

Camera did not restart

Force quit and reopen the app, then grant camera permission if iOS asks again. If the preview stays frozen after backgrounding, include the exact mode and effect in your support note.

Clip still processing

Longer takes can take longer to package. Keep the app open until the finishing screen moves to review. If it never finishes, note the selected take length.

Room Pulse feels wrong

Confirm microphone permission is enabled in iOS Settings. Mention whether the input meter moved and whether the source was voice, speakers, headphones, or ambient music.

Photos save failed

Check Photos permission for LumaKaleid in iOS Settings, then try saving one clip again from the session roll.